Diamond Monger
Dmonger9715@gmail.com ❖ (706) 993-8115 ❖ Augusta, GA
WORK EXPERIENCE
Augusta-Richmond County Oct. 2023 – Present
E911 Communications Officer II Augusta, GA
▪ Answers incoming emergency and non-emergency voice and TDD calls from the public: determines nature of call and correct signal and/or code; enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
▪ Considerable knowledge of operations of governmental departments and procedures, governmental and departmental policies, and applicable state and local rules and regulations
▪ Dispatches the appropriate agency personnel to scene through use of radio and CAD systems: coordinates multi-unit response calls while relaying pertinent information.
Augusta-Richmond County Nov. 2022 – Oct 2023
Civil & Magistrate Court Clerk Augusta, GA
▪ Performs administrative and clerical support tasks: reviews incoming and outgoing documents for completeness and accuracy of information; and processes documents for filing as required in accordance with court rules.
▪ Performs data entry in specialized program applications: scans, indexes and records court case information and/or legal documents; audits and reviews data for accuracy; and maintains accurate records and filing systems.
By Claudia Spas Feb. 2022 – Nov. 2022
Lead Front Receptionist/Assistant Manager Augusta, GA & Evans, GA
▪ Coordinated and managed front office team members; monitor front office members for daily performance metrics, accuracy and sales goals.
▪ Responsible for interviewing, onboarding, and training 8 new hires during duration of employment.
▪ Utilized Zoom and Slack for meetings, interviews, team communication and follow-ups
Transcom March 2021 – Jan. 2022
Technical Support II Remote
▪ Assist customers resolve technical problems associated with a product or service; including providing response and solutions to issues experienced by users of technological products or services.
EDUCATION
Georgia Southern University May, 2026
BS, Information Technology Statesboro, GA
CERTIFICATIONS, SKILLS & INTERESTS
▪ Certifications: GCIC, BLS-CPR, CDEAS, P.O.S.T, EMD & EFD, CompTIA A+
▪ Skills: Strategic planning; technical support; time-management; training; mapping; negotiations; customer care; analytical; technical skills, proficiency in Google Suite and Microsoft Suite